Job Description

Job Description

Job Description

Provalus is seeking a Service Desk Analyst I (Entry-Level) to coordinate and support the work performed by vendors, helping ensure timely completion, accuracy, and compliance with company standards. You will serve as a key point of contact between vendors, dispatch, field technicians, and engineering teams, helping keep workflows aligned and issues moving toward resolution.

This is a hands-on entry point into service desk and dispatch operations: you will work under regular guidance from a Lead and senior teammates as you learn to manage vendor workloads, navigate tracking and reporting tools, and support the day-to-day rhythm of dispatch and field operations.

All positions are full-time with set schedules, professional training and development, and opportunities for career advancement. Take the next step in your career today!

WHY WORK FOR PROVALUS

Provalus is a 100% U.S.-based company on a mission to create meaningful technology and customer experience careers in rural American communities where opportunities have traditionally been limited. Instead of sending work overseas, Provalus invests in small towns—building local Centers of Excellence and developing talent from within those communities.

Key Reasons to Join Provalus

1. Real Career Path, Not Just a Job Provalus hires people and actively develops them. Many team members start with customer support and advance into higher-level technical, quality, or leadership positions. On-the-job training is provided, and the company emphasizes skills growth and internal promotion.

2. Paid Training with No Experience Barrier Formal tech experience is not required for many entry-level roles. Provalus invests in training so you can learn systems, processes, and customer support skills while getting paid. This makes it an accessible starting point for people looking to build a long-term career in technology services.

3. Full-Time Stability and Benefits Positions are full-time with set schedules. Employees receive professional development support, opportunities for advancement, and a benefits package that includes COMPANY PAID HEALTHCARE.

4. Purpose-Driven Work in Your Community Provalus is built around revitalizing rural economies. Team members work for a company that deliberately chooses small-town locations and hires locally. For many employees, this means building a career close to home while contributing to the economic growth of their own community.

5. Supportive, Team-Oriented Environment. The culture emphasizes collaboration, mentoring newer team members, and continuous improvement. Employees are encouraged to share frontline insights that improve processes and customer experience.

6. Growing Company with Expanding Opportunities Provalus continues to open and expand sites across the U.S., creating more roles and advancement paths. As the company grows, high performers have increased opportunities to take on greater responsibility, move into specialized technical work, or step into leadership.

Who Thrives at Provalus

People who succeed here typically value clear structure, customer interaction, steady full-time work, and the chance to grow skills over time. Strong communication, reliability, a calm approach under pressure, and a willingness to learn are more important than prior technical

THE JOB

Responsibilities include:

• Vendor Workload Management: Assign, monitor, and manage vendor workloads, following documented procedures to guide day-to-day coordination.
• Job Status Review: Review and validate job status updates, ensuring accuracy and timely follow-up.
• Issue Investigation: Help investigate delays, missed commitments, and service-impacting issues, escalating complex cases as needed.
• Dispatch Support: Support dispatch operations with administrative tasks and field readiness verification.
• Reporting & Tracking: Maintain spreadsheets, trackers, and operational reporting dashboards accurately and on schedule.
• Cross-Team Communication: Communicate regularly with vendors, dispatch, field technicians, and engineering teams to ensure workflow alignment and issue resolution.
• Escalation: Recognize when an issue is complex, high-impact, or outside your authority, and escalate promptly to an Analyst II or Lead.
• Productivity & Quality: Meet daily task-handling, turnaround-time, and quality/accuracy targets set by the program.
• Additional Duties: Perform additional tasks as assigned; responsibilities are not intended to be all-inclusive and may be modified as business needs require.

Role Requirements include:

• Must have HS Diploma or GED.
• Ability to work onsite at the Provalus office. No remote positions are available currently.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication abilities.
• Comfort working with spreadsheets, reporting tools, and workload tracking systems.
• Ability to prioritize tasks and work effectively in a fast-paced environment.
• Reliable, coachable, and eager to learn in a structured, metric-driven environment.
• Preferred Qualifications
• Previous service desk, dispatch, operations coordination, or vendor management experience.
• Familiarity with reporting dashboards or workforce/dispatch management systems.
• Experience working with field technicians, vendors, or technical support teams.
• Bilingual candidates are encouraged to apply.

What Provalus Offers

• A structured entry points into a service desk and operations career path, with a clear track to Service Desk Analyst II and leadership roles.
• Hands-on training in vendor coordination, dispatch operations, and reporting tools.
• A mission-driven employer investing in the long-term growth of its people and community.
• Competitive hourly pay, performance incentives, and a comprehensive benefits package.

Job Type: Full-time Schedule and In person

\nCompany Description

Founded in 2017, Provalus is a 100% US-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver dependable, scalable, quality BPO and IT services to their technology clients and end-users alike. Join the mission to provide outsourcing value from the US.

Company Description

Founded in 2017, Provalus is a 100% US-based outsourcing organization dedicated to creating technology opportunities in areas where few traditionally exist. By leveraging a unique approach that includes creating talent in rural, veteran-heavy American communities, Provalus is generating a dedicated and superior workforce while fueling a new era of technology talent equipped to strengthen America’s future. Provalus hires and develops the best and brightest talent in every small town they call home to deliver dependable, scalable, quality BPO and IT services to their technology clients and end-users alike. Join the mission to provide outsourcing value from the US.

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