Job Description

Spa Director

An exceptional opportunity awaits in the heart of El Paso. Spa Lunara at The Plaza Hotel Pioneer Park is a new luxury wellness destination inspired by the spirit, culture and landscape of the Southwest. Set within one of El Paso's most iconic historic properties, Spa Lunara blends elevated modern luxury with meaningful, sensory-driven wellness experiences designed to create connection, renewal and true sense of place.

We are seeking a dynamic Spa Director to lead Spa Lunara into its next chapter, someone who is equally passionate about exceptional guest experiences, building high-performing teams and driving a thriving business. This is an opportunity to shape the culture and commercial success of a distinctive luxury spa while building meaningful relationships with hotel guests, local residents and the greater El Paso community.

The Spa Director is responsible for the overall operation, leadership, and profitability of the spa and wellness facility. This includes overseeing day-to-day operations, team leadership, guest satisfaction, service standards, budgeting, marketing, and business development and membership. The Spa Director ensures a high-quality experience for guests while maintaining a motivated, professional, and service-focused team.

Key Responsibilities:

Leadership & Operations:

• Manage all aspects of spa operations including scheduling, treatment protocols, retail sales, guest experience, and cleanliness standards.
• Lead, hire, train, and develop a team of therapists, front desk staff, and spa attendants.
• Ensure all services meet or exceed industry standards and client expectations including Forbes standards.
• Maintain inventory of products, supplies, and equipment; manage purchasing and vendor relationships.
• Ensure compliance with all health, safety, and hygiene regulations.
• Ensure compliance of all permits/licensing of location
• Ensure your massage therapists and provider licenses are up-to-date

Financial Management:

• Develop and manage the annual spa budget including revenue targets, expense control, and profitability.
• Monitor daily, weekly, and monthly financial performance; take corrective action as needed to meet goals.
• Analyze service and retail sales to develop pricing strategies, promotions, and upselling initiatives.
• Monitor sales performance, membership acquisition and retention, retail performance and other key revenue indicators, adjusting strategies as needed to achieve financial goals

Guest Experience & Service Standards:

• Uphold and elevate the guest experience through service excellence, consistency, and personalized offerings.
• Handle guest feedback and resolve issues in a timely, professional manner.
• Oversee guest satisfaction metrics and implement service improvement plans as needed.

Strategic Planning & Marketing:

• Develop and implement marketing campaigns, seasonal promotions, and special events to drive business.
• Collaborate with hotel/resort marketing teams (if applicable) to align branding and increase visibility.
• Identify trends and new opportunities in spa and wellness services.
• Establish relationships and partnerships that generate new business and strengthen Spa Lunara's presence within the local market

Qualifications:

Education & Experience:

• Bachelor's degree in Hospitality, Business, or related field preferred.
• 5+ years of progressive leadership experience in spa, wellness, or hospitality operations.
• Proven track record of leading high-performing teams and delivering strong financial results.
• Demonstrated experience in revenue generation, sales, membership development, retail performance and business development strongly preferred. This ideal candidate combines exceptional operational leadership with a strong commercial mindset and understands how to build lasting guest relationships that drive loyalty, retention and repeat business.
• Experience within a luxury hotel, resort, destination spa or high-end wellness environment is highly desirable.

Skills & Competencies:

• Strong leadership, coaching, and team development skills.
• Exceptional customer service and interpersonal skills.
• Financial acumen, with experience managing budgets and P&L.
• Proficiency in spa booking and POS systems (e.g., Mindbody, Booker, SpaSoft).
• Knowledge of spa modalities, wellness trends, and retail merchandising.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
• Must be able to lift up to 25 pounds.

Work Environment:

• Work is performed in a spa, clinic, or wellness center environment with occasional exposure to oils, lotions, and low lighting.
• Require evening, weekend, and holiday hours depending on client scheduling.

Essential Function - Seldom - Occasionally - Frequently

Stationary Position-- Sitting or Standing - X

Active Position-- Walking, jogging, running - X

Use of hands/fingers-- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate - X

Climb/Balance-- Stairs, ladders, ropes, equipment, beams - X

Stoop/kneel/crouch or crawl-- Position self, move - X

Talk/hear-- communicate, detect, converse with, discern, convey, express oneself, exchange information - X

See --Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess - X

Carry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or less - X

Carry weight, lift-- Move, transport, position, put, install, remove -- 50 lbs or more - X

Exposure to-- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. - X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

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