Job Description

Job Description

Job Description

We are seeking a licensed and nationally certified Pharmacy Technician to support members throughout the medication access process. This role focuses on helping patients navigate medication affordability programs, insurance barriers, prescription processing, and other challenges that may impact access to their medications.

This is a fully onsite position in Texas within an outbound call center environment.

Key Responsibilities

• Manage a caseload of members, providing timely and compassionate support throughout the medication access process.
• Conduct outreach to members, pharmacies, provider offices, and healthcare partners to coordinate prescriptions and resolve medication access barriers.
• Educate members on patient advocacy resources, medication savings opportunities, and affordability programs.
• Assist members with Patient Assistance Programs (PAPs), Copay Assistance, Specialty Pharmacy Enhanced Care Management (ECMP), and international medication savings programs.
• Troubleshoot insurance rejections, prescription processing issues, and other barriers affecting medication access.
• Coordinate with provider offices to obtain prescriptions, prior authorizations, and required supporting documentation.
• Maintain accurate and thorough documentation of member interactions, case updates, outreach efforts, and next steps.
• Collaborate with Pharmacy, Clinical, Client Success, Quality, and Operations teams to resolve member needs.
• Identify and appropriately escalate complex or high-impact cases.
• Communicate member feedback, recurring trends, and workflow challenges to support ongoing process improvement.
• Maintain HIPAA compliance and adhere to all applicable company policies and healthcare regulations.

Required Qualifications

• Active Pharmacy Technician license in the state of Texas .
• Active National Pharmacy Technician Certification (PTCB or NHA) .
• Ability to work fully onsite in an outbound call center environment .
• Proficiency with Microsoft Office applications .
• Strong verbal and written communication skills.
• Excellent organization, documentation, and follow-up skills.
• Ability to manage multiple member cases and priorities in a fast-paced environment.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

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